Keep every complaint organised, and every deadline in sight.
Track the complaints you have open — with schools, NHS trusts, councils, the DWP and more — each with its stages, evidence and response dates in one place. Deadlines are worked out in UK working days, around weekends and bank holidays, so you always know what needs your attention and when.
Free to use · No card required · Your cases stay private to you
Year 9 exclusion appeal
Leeds City Council · Council
Response due
Due 12 June · 10 working days
At a glance, see what needs attention and what can wait.
Plenty of time — the next response isn't due for a while.
Within five days. A good moment to check in or prepare your next step.
Past the response date — a gentle prompt to follow up when you're ready.
Built for the way complaints actually work.
From Stage 1 to the Ombudsman
Move a case through its stages, record each outcome, and see when it might be time to escalate. Start from ready-made templates for schools, NHS trusts, councils and the DWP.
Everything in one clear record
Log every letter, call and response on a per-case timeline, and keep your documents alongside. Mark sensitive notes private so they stay just for you when you share a case.
Share a case, keep the rest private
Send a read-only link, or invite someone by email to follow a single case from their own account. Everything else stays private to you — protected at the database level, not just in the app.
Stop carrying it all in your head.
Open your first case in a couple of minutes, and add the rest whenever you're ready.